Fixes for the common snags when connecting Kinnect MCP or using it in Claude.
Connecting
I can’t find “Add custom connector”.
On a Team or Enterprise plan only an Owner can add connectors: ask yours to add Kinnect (see Team and Enterprise). On the Free plan you can have one custom connector, so remove another one first.
The Kinnect page says “This link has expired”.
The sign-in link works once and lasts 15 minutes. Go back to Claude, open Customize, then Connectors, and select Connect on Kinnect again.
I signed in as the wrong person.
On the Allow page, select Not you? to switch accounts. If you already allowed it, remove Kinnect in Claude and add it again.
Claude asks me to sign in to Kinnect again.
Sign-ins end after a while. Select Connect and sign in again; nothing is lost.
Using Kinnect in Claude
Claude answers without looking in Kinnect.
Check that Kinnect is on for the chat: select + in the message box and open Connectors. Saying “in Kinnect” in your question helps too.
Claude shows the wrong family’s records.
Ask “Which Kinnect accounts can I see?” and name the account you mean. Claude does not follow the account open in the Kinnect app.
The numbers differ from the app.
Reports depend on the report view. Ask Claude which view it used, and name the one you see in the app, for example “use the Household view”.
Can Claude change things without asking?
No. Every change is a preview first, and Kinnect makes it only after you agree in the chat.
Can Claude delete things permanently?
Items and vaults never: they go to Trash, and you can restore them. A few things are deleted for good when you delete them, as in the app: a report view, a planned cash flow and a what-if model. Claude’s preview says so, and nothing is deleted until you agree.
Still stuck?
Send us a message and tell us what you asked Claude and what happened. We reply by email.